Social media marketing is an essential string to any comms professional’s bow in today’s industry landscape. Increasingly, B2B and B2C businesses alike are engaging with influencers as part of their social media marketing strategies, and this means managing influencer relations.
Influencer relations is a relatively new concept, meaning that global regulation is far from aligned. When working across Europe, it is therefore important that communications professionals know how to navigate the variety of legal restrictions they may encounter.
Influencer relations is about more than relationships with influencers
As comms professionals, relationships are our bread and butter. When brands engage with a comms agency for their social media strategy, they expect the agency to have great connections with relevant influencers in their sector.
Relationships are crucial, but they’re only one piece of the overall pie. Looking at this from a traditional media relations perspective, we can see why. Yes, it’s important to have that close connection with a journalist to secure press coverage, but comms professionals also need to be excellent content creators, top-notch organisers, and events management afficionados. We’re constantly wearing different hats – and we must do the same when developing an influencer relations programme.
Influencer marketing has legal implications
When scrolling through Instagram or TikTok, you will likely have noticed your favourite creators adding ‘#ad’ to the captions of their posts. This isn’t just a gesture of transparency, but a legal requirement for anyone creating content online in the UK.
In the UK, influencers are regulated by the Competition and Markets Authority. They have a handy guide which sets out how influencers can promote brands and products online. This helps both companies and influencers alike to comply with consumer protection law. Rules are similar in Germany.
Seems simple, right?
Ensuring compliance across borders is crucial
Influencer relations vary significantly across Europe. For example, in France, social media regulation recently shifted. Previously, influencers were not legally bound to signal product placements in their posts, but this is set to change to a more UK-style approach.
How can brands ensure they have an effective influencer relations strategy across Europe?
Thinking of boosting your influencer relations strategy in Europe? Get in touch!
Since its big reveal in November 2022, OpenAI’s ChatGPT has dominated headlines all across the world. It is being touted as a technology with the potential to change our lives – for better, or worse. Across the internet, we’ve seen examples of how the AI-powered language model can complete tasks faster, and in some cases better, than humans. Tasks ranged from writing emails, to composing song lyrics, drafting academic essays and everything in between.
AI that can create new content, also known as generative AI, has faced its share of ethical concerns over the past months. If a chatbot can write articles and generate images in a matter of seconds, what will that mean for the humans who rely on these skills to earn a living? However, it needn’t be all doom and gloom. This technology holds the potentially to enable people to do their jobs better, faster and with greater ease.
In the B2B tech PR and communications industry, there are several ways that generative AI could revolutionise how we work. As an experiment, I asked ChatGPT: ‘’What are the top four ways that generative AI will change the PR and communications industry for the better?’’ This is what it said:
1. Media monitoring and outreach
One key area ChatGPT said it could help comms professionals is in monitoring and analysing media coverage more efficiently. It answered, ‘’Generative AI can quickly scan and categorise articles, tweets, and other social media posts, enabling PR teams to stay on top of the news and respond to emerging trends and issues.’’
The chatbot identified media outreach as another way to support PR teams, assisting them in ‘’identifying relevant journalists and influencers, quickly scanning databases of journalists and their previous articles, enabling PR teams to tailor their pitches to specific reporters and outlets.’’
2. Reputation management
Reputation management is another area of specialisation for PR professionals, which ChatGPT said it could enable them to do with greater ease. It stated, ‘’Generative AI can help PR teams manage their clients’ online reputation by monitoring social media and other online channels for mentions of the brand or key executives. This technology can quickly flag negative comments or reviews and provide insights into sentiment and key topics.’’
3. Crisis management
In a similar vein to the points above, ChatGPT said that its ability to quickly scan and monitor media trends can support comms professionals with managing a crisis. ‘’By monitoring social media and news sources, generative AI can assist PR teams in identifying emerging issues and responding proactively to mitigate damage to the brand’s reputation,’’ it wrote.
4. Content creation
Generative AI also has the ability to support with content creation by ‘’quickly generating press releases, blog posts, and social media updates, freeing up PR teams to focus on higher-level strategy and relationship-building activities.’’
Interestingly, ChatGPT revealed that, on its own, generative AI cannot replace the valuable time and effort communications professionals spend on strategy, planning, pitching and relationship building. Additionally, while it can create content quickly, the content is not necessarily better in quality than what would be produced by an experienced comms professional.
This technology has the potential to enable teams to do their jobs faster and more effectively by drawing on data that already exists to help reduce manual processes. It’s clear that there is still much more on the horizon for generative AI and how it will change daily operations. For now, it appears that it will be an innovative way to help teams go above and beyond for clients, allowing them to focus the majority of their time on the aspects of our jobs that are most valuable – devising new and creative campaigns, as well as producing original, thought-provoking content that makes an impact.
The metaverse is a word we are increasingly hearing throughout society these days. People like Mark Zuckerberg are trying to bring it into the mainstream with elaborate presentations and high-profile rebranding efforts, however it remains a word that people are aware of, but not a concept many people fully understand.
Some people are touting it as the future of communication – a virtual world in which people from all over the globe will be able to interact with each other as if they were standing in the same room. There’s no denying that the potential is enormous. Although the technology and application aren’t firmly established and people are slow on the uptake, we can already see some of the ways that it could revolutionise the world, especially for our ability to communicate with one another.
Communications in the working world
Remote and flexible working, a legacy of the pandemic-induced lockdowns, are here for the long-term. A recent survey revealed that over 30% of full-time UK employees are working a hybrid working schedule and consequently Microsoft Teams, Zoom, Slack and many other platforms have become an ever-present part of many of our working lives. This is one area that the metaverse has the potential to make a huge impact. Instead of being separate, only connected by looking at a 13-inch screen, whole teams could be fully immersed in a virtual world of their own design, interacting with each other as if they were in the office, a presentation hall, or event space.
From a communications point of view, it is clear to see the positive impact this could have on teamwork, collaboration and company culture. Although video calling has enormous advantages, and without which lockdown would have been even more of an ordeal, it still has its limitations. Non-verbal and visual communication are often limited, leading to stunted conversations and a lack of natural rhythm that so often is the cornerstone of developing meaning relationships with your colleagues. Through a customisable avatar, colleagues could move in and out of meeting rooms, relax in communal lounges or host presentations in a conference centre. NextMeet, a company based in India, have developed a platform which can be used to onboard colleagues. Instead of being talked at for hours with only a PDF for inspiration, they could walk round a virtual room or building, with several interactive stands where they can explore the company in a much more engaging way.
However, not only internally, the effect this could have when it comes to meeting clients or customers is also exciting. Potential or current clients could visit your ‘workplace’ in the metaverse and be given a proper welcome, introduced to the team and see the branding and environment that the company wants to portray with its design, layout and decoration. This would allow people to create a much greater connection with a company and its culture.
Campaigns
However, it is not simply in one-to-one interactions at a micro level that could be transformed. The ability for companies to create fully immersive and interactive communication campaigns on a macro scale to millions of people is also a possibility. Events can be hosted in the metaverse, with countless people able to attend. For example, Foo Fighters, Justin Bieber (unfortunately) and Travis Scott have all hosted concerts in the metaverse, with the latter being attended by 28 million people.
The possibilities this opens up are immense. Even with all the technological advancements we have enjoyed in recent years, our options don’t go much beyond words, visuals or sounds absorbed through either a phone or a computer. Using virtual reality, augmented reality or a mixture of the two, stakeholders could attend a town hall hosted by the CEO, get an in-person demo from the head of product, or be taken on a personal tour by head of client services, all from the comfort of their own home or office.
The jury is still out as to whether this will be the next big leap forward for connectivity, like the internet was, or if it won’t live up to its potential and be resigned to the history books like my beloved minidisk player. With the metaverse’s expected value to be upwards of $5 trillion by 2030, it seems like the momentum is unstoppable and I for one, am intrigued to see how it develops.
Either way, you won’t see me at a Bieber concert anytime soon.
The 2022 United Nations Climate Change Conference, COP27, took place in Sharm el-Sheikh, Egypt, this past month, where global leaders gathered to discuss solutions to the ongoing threats associated with the climate crisis. While progress was made in the form of a new five-year work programme to promote climate technology solutions in developing countries, the conference faced widespread criticism for failing to do enough to address the crisis. The consensus is clear that innovative new climate technologies, or green tech, will be crucial in the push towards reaching net-zero goals.
Now that COP27 is behind us, it’s a good time to reflect on key discussions surrounding green tech and take a look at what the future could hold.
What is green tech, and where are we now?
This year, an Intergovernmental Panel on Climate Change (IPCC) report painted a particularly bleak picture. Due to the lack of progress made, it warned that the earth is set to reach 1.5C above preindustrial temperatures within the next two decades – putting people around the world in immediate danger. This stresses the critical need for ambitious climate action to be taken throughout the global economy. The IPCC named digital technology as a key enabler of energy efficiency to reduce emissions across multiple sectors.
The report placed a spotlight on carbon removal from the atmosphere as a key way to limit further global warming and remove emissions from the air that are hard to eliminate, such as those produced through industrial processes. This can be done through planting trees and soil preservation, but also through green tech solutions, including machines that extract carbon directly from the air. Currently, many of these ‘direct air capture’ solutions are expensive and require a considerable amount of energy to implement.
The report indicated that capturing the required amount of carbon dioxide from the air through direct air capture machines would consume the amount of energy equivalent to half the world’s electricity production. Thus, it’s clear that there is still more work to be done to figure out the green tech solutions needed to meet climate targets amid the ongoing energy crisis.
The role of artificial intelligence in green tech
A new programme recently announced by the UK government has shone a light on other ways that technology can play a role in reducing carbon emissions – in this case, artificial intelligence.
The AI for Decarbonisation Programme is part of the UK’s broader Net Zero Innovation Portfolio, which is set to increase AI market growth in the UK, reduce the cost of energy, and increase the consideration of ethics, bias and equity in AI technologies within decarbonisation applications. The primary goal of the programme is to fund projects where AI is being used to accelerate the UK’s renewable energy transition and meet net-zero targets.
As an example of how businesses are using AI to meet climate goals, we can look to Rolls-Royce, that has used data analytics and AI to improve sustainability of aircraft engines. Through creating digital twins of its engines, the company has been able collect real-time data from planes in flight to model performance in the cloud, reducing unnecessary maintenance and improving the sustainability of engines. Energy giant Shell has also made use of data to track and cut greenhouse gas emissions – this is done through tracking large volumes of data and using that knowledge to optimise existing processes.
These applications of AI and data to meet sustainability goals are evidence that there are many roles that technology can play in the fight against climate change, and we are currently just at the tip of the iceberg. As the alarm continues to sound on the escalating crisis, the possibilities are endless for what could be achieved with the right resources in place. And with increasing pressure on governments and businesses to meet their targets, we can only hope that innovation in the sector will continue to grow rapidly before time runs out.
When we think of sport we think of athletes. Athletes that are at the top of their physical game, with abilities that simply defy the laws of gravity. Basketball fans have long admired Michael Jordan’s hang time, and the game of football has never been able to understand Cristiano Ronaldo’s headers which seem to stop time entirely. As we witness various industries digitally transform, the world of sport has not been left behind.
There has been a huge shift in technological advancement which has made it easier for athletes to optimise their performance and improve the experience for spectators at sporting events. Looking 10 years ahead, we can only imagine where the world of technology will take us in sport, but for now, we can marvel at the newest innovations of today which continue to change the pace of the game.
Team Jumbo Visma tearing up Tour de France – 2022
This year, Team Jumbo-Visma led the way, charging ahead of their components for the majority of the races. Jonas Vingegaard won the men’s race, and Marianne Vos claimed the green jersey for most points. Both riders were among the favourites for their respective titles, but one stark difference was the men’s team adopted the use of simulation to fully capitalise on the talent of Vingegaard, and winning the La Grande Boucle.
How does simulation play into this you ask? Fighting air resistance represents up to 90% of the energy spent by the athletes. Team Jumbo-Visma works with some of the best athletic aerodynamics experts in the world, using digital simulation to optimise performance through better aerodynamics. It consisted of solving vast, complex systems of equations with millions of unknowns to improve their performance. Simulation proved to be a pivotal cog in the winning machine!
Data driving football analysis and spectator engagement
Major Spanish football league, LaLiga has looked to its data architecture to better understand its players performance and importantly create a better more personalised experience for its fans. This is all being done through a lakehouse data architecture.
By combining the best attributes of a data lake and a data warehouse, the lakehouse is able to deliver better data management and performance through low-cost, flexible object stores. LaLiga has created a world where data informs almost every aspect of how sports are played and experienced. The data team at LaLiga uses data and AI for match statistics and in-play analysis, based on data from cameras in each club’s stadium. It allows data scientists at the clubs to perform pre- and post-match analysis and predict player injuries before they occur.
The future of technology in sport
There are many more advancements in tech which are changing the world of sport, but the best is likely yet to come. We’re on the cusp of a sports technology revolution with the global sports technology market being currently valued at US $17.9 billion and expectations to reach US $40.2 billion by 2026. However, some avid football fans would agree that VAR technology needs some work – depending on which side of a team you’re on!
As September approaches, the summer holiday season is almost over. It’s been great to get back to jetting off to exciting new destinations after a difficult few years for the travel industry. Yet as climate change dominates the headlines, many of us may be thinking more about the environmental impacts of travel than in previous years. Personally, I’ve been pondering whether travel tech could be the solution – let’s think this through together.
Climate concerns are soaring
Air travel is far from the most sustainable way to get from A to B for our summer holidays. Aviation represents 14% of greenhouse gas emissions produced in the EU. This may seem like a small figure, but when considering that rail only represents a 0.4% share, it’s easy to understand why planes are getting a bad rep.
The easy answer to this problem would be to encourage Europeans to take trains as a greener holiday transport method. A myriad of reasons blocks us from doing so at present, including a lack of continental standard for train manufacturing and an almost total absence of operators running trains across European borders. In short, pointing travellers to rail travel isn’t yet a viable option.
Whilst the EU continues its long and arduous journey to liberalising continental rail travel, climate change rages on. Record temperatures of 40.3°C were confirmed by the Met Office in July; an alarming development for all. Travel tech companies have responded with greener operations, leveraging the latest technology to ensure that people can still enjoy a summer break.
Travel tech in the airline industry
Whilst the UK’s beaches offer beautiful surroundings, if you do want to go abroad, chances are that you will be taking a plane. Thankfully, airlines are already making progress towards net-zero emissions goals, and innovations in travel tech are here to make flights even greener.
For example, Alaska Airlines implemented an AI-powered route optimisation tool. The software uses machine learning to assess a range of factors that affect the efficiency of a journey, such as air turbulence and weather conditions. If the AI finds a greener route, flight dispatchers are notified, and they make a final decision on if the recommended route should be followed. As such, safety is maintained at the same time as a more fuel-efficient route is created. It doesn’t get better than that!
Let’s go to the beach, beach, let’s go get away
Once you have arrived at your destination, you will need a place to stay. At present, accommodation accounts for around one fifth of tourism emissions. This may not sound like a lot, but if these emissions were wiped out, the industry would become 20% greener. That would certainly reduce the guilt burden for travellers.
The Sustainable Hospitality Alliance asks hotels to reduce their carbon emissions by 90% – how can travel tech support this endeavour? We can look to IoT devices for the answer. Smart hotel technologies, such as motion sensors for lights and occupancy sensors for air conditioning, can drastically reduce energy consumption. For example, a 2020 study found that implementing an IoT-enabled air conditioning system reduced daily energy usage by 20% during peak summer heat. Considering that this makes life easier for the user too, it’s a no-brainer.
Making travelling that little bit more guilt-free
While the industry still has a long way to go, travel tech is making strides when it comes to making our summer holidays more sustainable. If you’re a travel tech organisation that wants to shout about your commitment to a greener travel industry, get in touch!
The value of data has become an inescapable fact of the modern world. No sector, industry or market could claim to be better off without data-driven insights that allow them to make informed decisions. Today, business success is so often shaped by how well data is being used. Predicting the future, understanding the past, navigating the present – it all comes down to data.
So, what are some examples of the ways data has driven real life change in different markets? Let’s take a look.
Data-driven goals, on and off pitch
One example of the power of data in sports is in LaLiga. The sports league is using real-time streaming data generated by hundreds of cameras across stadiums, and deriving levels of actionable insights that were previously simply not possible.
Football teams are then using these insights to revolutionise the way the game is coached and played, amplifying performance. This means helping players get better at their game, and delivering more personalised fan experiences that change the way the game is enjoyed.
Media and Gaming
Online gaming is another sector which can reap huge amounts of understanding and insights by properly harnessing data. SEGA, a worldwide leader in interactive entertainment, is using real-time data to drive community activities, improve player experiences, and offer more personalised interactions. By harnessing data properly, the company has transformed the role of data science in the business, making it a key pillar for decision making.
This has also helped to fuel a collaborative culture when it comes to data, with the company’s internal data teams working with teams from external game studios – pooling together ideas and solutions to drive innovation and create an ever-improving experience.
Energy
Elsewhere, the energy industry is also reliant on data. Particularly at a time when prices are such a concern, and when pressures of climate change mean energy providers are needing to transform their operations. An example of this is Shell. Shell is acting on data analysis to change its model and cut down emissions and, according to its first energy transition progress report, published in April 2022, the company has already cut total emissions by 16% since 2016.
The data is being used for business intelligence as well as to spot problems at early stages, and before they cause major problems. For instance, in a plant in Nigeria, Shell has been able to remove bottlenecks and reduce boil-off gas from evaporation and associated flaring by 70%. This has the potential to cut carbon dioxide emissions at the plant by 130,000 tonnes a year.
It’s clear that the value of data is felt everywhere. From the world of sport, to gaming, energy, medicine, construction, and more. Harnessing data effectively is they key to driving long-lasting, tangible business success.
Imagine entering your workplace in a 3D world and heading into a meeting room where you greet your virtual colleagues. It feels like you are together, but in fact, you are at home wearing a VR headset as indeed they are, and perhaps on the other side of the world. We might not be too far off from this scenario.
The increased adoption of VR and augmented reality (AR) are evolving both work and play. In the short space of a few months, AR and VR have become inherently tied to the world of communications. When Facebook underwent a major rebrand and unveiled themselves as Meta last October, widening its reach outside of social media into the virtual reality space, the world took notice. And when Big Tech sets a trend, people follow. Virtual reality has even been touted as the next new way to experience hands-on training and development.
Modern workers are no strangers to communicating remotely. But the substantial impact of these technologies on the comms world will be their power to help us collaborate in ways that were unheard of before, bringing people together who might not otherwise meet, enabling authentic human interactions. From allowing creativity to flourish, to enabling communication (in a virtual space) with people across the globe. Here are my top three ways that VR could enhance your comms efforts:
Your space plays a key role in how creative you are. And for those of us in the comms industry, creativity is our driving force. If you do not feel inspired and comfortable in your surroundings, you will not perform at your best. Virtual spaces have the power to be much more effective than physical spaces in this way – simulating reality and allowing us to work in a virtual world where possibilities are endless.
VR meetings are also a powerful tool. Unlike Zoom calls, VR meetings enable you to see the physical presence of colleagues, making it much more like an in-person meeting. Understanding body language and the dynamics in the room are a valuable tool for gauging the feelings of your colleagues and making decisions accordingly. Plus, we can break free of the traditional office setting – who wouldn’t like to conduct meetings or draft an article, from the beach, or an inspiring historical landmark if that were possible one day?
As comms professionals, it is crucial to meet our audience where they are. Emotional connections are important, particularly for brands that are seeking to bolster authenticity in their interactions with potential customers. In fact, this is the heart of our business. People need to feel seen and heard in order to engage – and VR has the immense power to help with this, by leveraging technology that enables human connections regardless of location. Authenticity is also important when communicating with customers and clients – it’s crucial that we don’t underestimate the importance of a virtual hug during a time when many have been distanced.
How virtual reality could influence our daily lives has been a hot topic , described as the future of work, and for good reason. At the moment, the technology almost seems too good to be true – because it has the power to create a new level of seamless collaboration that was unheard of a few years ago. Brainstorming sessions are more powerful in person, and when physical location is no longer a factor, it is limitless what could be achieved.
VR has the power to make our day-to-day business easier, more productive, and more authentic – which is crucial for organisations to flourish. And while this technology is still developing, it could change everything that we know about human interaction and collaboration in the space of a few short years.
Some say that January feels like the ‘longest’ month of the year – and while that might not technically be true, it certainly went by in a blur. Now that February is done, we’ve had time to get in the swing of things and plan for the year ahead. People are shifting their focus away from the year that was, and thinking – what comes next?
The holidays have officially ended, Valentine’s Day has come and gone, and people seem to be looking to escape reality even further – stories about the metaverse, cryptocurrencies and other novel concepts dominated the headlines this month.
For those worried about robots taking over, this might not have been the best month. February was characterised by developments in the Artificial Intelligence space, with scientists in Japan developing a robot child with the ability to convey six facial expressions. Research also revealed that in many cases, AI-created faces appear more trustworthy than the real deal. Humans are not skilled at distinguishing between human faces and fake ones, making it important for safeguards to prevent the circulation of ‘deepfakes’ online.
People can now go on dates in the metaverse, and McDonalds even announced that they plan to open restaurants there by registering trademarks in the virtual space. YouTube also revealed plans for 2022, introducing the idea of verifying NFTs and watching games in the metaverse. Disney appointed an executive to oversee its metaverse strategy, joining other big tech giants as they invest millions in the virtual world.
There was, however, some worrying news from the metaverse, as experts raised concerns that violence and harassment are rampant, and steps should be taken to ensure that people remain safe when joining the virtual world. As Meta pivoted its strategy to the metaverse, the team hit a snag at the beginning of the month, with reports that they considered shutting down Facebook and Instagram in Europe if unable to process data from European users on US-based servers.
The cryptoverse sparked conversation, as investors set their sights on ‘’altcoins’’ to power online games and worlds. Bitcoin attempted to reassert its dominance over smaller challengers in the crypto space. Reports indicated that some cryptocurrencies have an enormous carbon footprint and could be damaging to the environment, leading experts to search for eco-friendly methods of engaging in virtual trading.
Gaming news took centre stage this month. Reports from 2021 revealed that the UK video game industry is booming, with M&A investment hitting £1.9bn last year. Wordle took the world by storm, and fans were shocked when the game was purchased by the New York Times, potentially putting the ability to play the game for free in jeopardy. After Microsoft’s purchase of industry-leading gaming company Activision Blizzard last month, Microsoft pledged to play fair as it sought public approval on the $68.7bn deal.
In futuristic health tech news, new technology is being trialled that enables paralysed people to walk again with an implant that mimics the away the spinal cord is activated by the brain. A medical trial being conducted on Australian sheep is also paving the way to help blind people see again through bionic eye technology.
That’s it for February’s tech news roundup. Sign up for our daily Firewire newsletter to get updates on top stories in the world of tech.
The end of last year seemed somewhat of a blur with the scramble to finish off campaigns, deliver end of year reports, start prepping for 2022 and not to mention personal planning for the holidays. So, for some, keeping abreast of technology news last month may not have been a priority.
Not to worry though, we have you covered. Here is a roundup of some tech news from the past month.
The battle for online safety privacy continued as Twitter prevented users from sharing pictures and videos of others without their permission, and Twitch rolled out AI to prevent banned users from rejoining the site. Shortly after this, proposals to make big changes to the UK’s Online Safety Bill were also announced.
The end of the year also announced a number of firsts:
There were also challenges for some of the biggest names in tech, with many placed under scrutiny. The Uber business model was challenged by both the UK and EU and, not long after, gig economy workers demanded visibility into how the apps they worked for used algorithms to make decisions. Apple and Google also faced criticism for holding a smartphone market monopoly by the UK’s Competition and Markets Authority (CMA). Finally, separate outages hit AWS and Google’s calendar app, affecting thousands of customers.
In more positive news, there was lots of evidence that 2021 was a good year for many. The UK’s Digital Economy Council found that a quarter of the UK’s unicorns were created in 2021 alone, spotlighting the year as a time for innovation in the tech sector. And, on the ground, Strava’s data showed that people were 38% more active in 2021 than 2020. It’s good to hear we’ve all been taking care of ourselves! Although, let’s be honest, that may have tailed off during the festive period for some (most) of us…
And that’s it for our January roundup! Want to receive a daily news roundup of the biggest tech stories? Sign up to our Firewire here.
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