Generative AI – know when to stay out of the conversation

Generative AI – know when to stay out of the conversation

Rebecca Graham

Rebecca Graham

Generative AI, and more specifically ChatGPT, has dominated headlines since late last year. For months, the world and his wife has weighed in with views, concerns and predictions around the technology. But what about the tech companies whose bread and butter isn’t generative AI?

It can be tough when your point of view doesn’t slot into the current news cycle. Periods of less coverage and less contact with the press can feel like a step back. But, instead of feeling frustrated or panicked, this period of time should be seen as one filled with opportunity.

Here’s a couple things non-generative-AI tech companies, and their PR partners should consider at times like this…

You don’t need to join every conversation

This is something that most companies and PRs already innately know. If something isn’t relevant to your offering or market share, don’t weigh in. But when something like ChatGPT comes along and sweeps every journalist, publication and broadcast house off their feet for months on end, confidence in remaining quiet can wane. A ‘let the storm pass’ mentally can quickly shift to a ‘what can we say about this?’ panic.

But it’s important to remember that not every conversation is relevant to your company or brand. A company needs to focus on its own product, service and value offering, and not get distracted by hype that isn’t relevant to where they are positioned in the market. 

Don’t rush a POV

Joining conversations is a key part of PR. But it needs to be done effectively, with thought and strategy to back statements. The last thing a company needs is to rush messaging without properly interrogating how they match up with what they do and who they are – their offering, ethos and purpose.

Clumsy messaging runs the risk of getting sniffed out. If you’re lucky, coverage will be small and under the radar – or even non-existent. If you’re unlucky, the pickup could be huge only to bring with it questions and scrutiny. Backpedalling from statements is a headache which can be so easily avoided.

Quiet time can be valuable, use it

So, rushing to have your voice heard isn’t always the right approach at times like this. Equally, doing nothing with the time is a missed opportunity. Instead, use this period of quiet from press relations as a chance to turn your attention elsewhere. This could be towards improving internal comms, boosting employee relationships and thereby your own reputation as a business. It could be through building up the website, through new content like blogs or a bit of a makeover. It could be a chance to strengthen customer relationships, leading to case studies that could in turn find their way onto the site or even as hooks for press interviews later down the line. It could be revamping social media presence, company messaging, media training for spokespeople and so much more. Rather use this time to focus on your wider PR and reputation strategy.  

In short, don’t be afraid to sit some conversations out. Just use your time on the bench wisely, leaning on your PR partners for guidance and support.

Share this story:

Read more from the blog

Resolutions
Blog

Creating realistic resolutions that stick

We’ve reached that time of year where everyone is just about focussed on the new year ahead, already thinking about their New Year’s resolutions in the hope that this is the year they’ll be able to stick to them longer than a few weeks. We hear the phrase, ‘New year, new me’, as we make […] ...Read more

Claire Walker
Claire Walker
chatbot
Blog

“Can I just speak to a real person, please?” - the rebrand of the chatbot

How many times have we uttered these words in defeat during the festive season? After hours of trying to decrypt the magic combination of ‘yesses’ and ‘nos’ in a chatbot window while online shopping, desperately trying to reach the inbox of a human employee. Well, if you believe the AI industry’s announcements, come the new […] ...Read more

Lottie Bulmer
Lottie Bulmer
Blog

The rise of the tech “LinkedInfluencer”

LinkedIn turned twenty years old in 2023 and has undergone much transformation within its two decades. Once purely a place to find and list jobs, as well as connect with peers, the platform has morphed into something more akin to Instagram, or Facebook. It’s no longer just a professional networking site, but a social media […] ...Read more

Rebecca Graham
Rebecca Graham

Add a comment

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Is it time to shape your reputation?

We operate in London, Paris and Munich, and have a network of like-minded partners across the globe.

Get in touch

Sign up to Spark, our newsletter

Receive thought pieces from our leadership team, views on the news, tool of the month and light relief for comms folk

You can unsubscribe at any time, please read our privacy policy for more information