How will ChatGPT impact the communications industry?

How will ChatGPT impact the communications industry?

Allison Kroll

Allison Kroll

Since its big reveal in November 2022, OpenAI’s ChatGPT has dominated headlines all across the world. It is being touted as a technology with the potential to change our lives – for better, or worse. Across the internet, we’ve seen examples of how the AI-powered language model can complete tasks faster, and in some cases better, than humans. Tasks ranged from writing emails, to composing song lyrics, drafting academic essays and everything in between. 

AI that can create new content, also known as generative AI, has faced its share of ethical concerns over the past months. If a chatbot can write articles and generate images in a matter of seconds, what will that mean for the humans who rely on these skills to earn a living? However, it needn’t be all doom and gloom. This technology holds the potentially to enable people to do their jobs better, faster and with greater ease.

In the B2B tech PR and communications industry, there are several ways that generative AI could revolutionise how we work. As an experiment, I asked ChatGPT: ‘’What are the top four ways that generative AI will change the PR and communications industry for the better?’’ This is what it said:

1. Media monitoring and outreach

One key area ChatGPT said it could help comms professionals is in monitoring and analysing media coverage more efficiently. It answered, ‘’Generative AI can quickly scan and categorise articles, tweets, and other social media posts, enabling PR teams to stay on top of the news and respond to emerging trends and issues.’’

The chatbot identified media outreach as another way to support PR teams, assisting them in ‘’identifying relevant journalists and influencers, quickly scanning databases of journalists and their previous articles, enabling PR teams to tailor their pitches to specific reporters and outlets.’’

2. Reputation management

Reputation management is another area of specialisation for PR professionals, which ChatGPT said it could enable them to do with greater ease. It stated, ‘’Generative AI can help PR teams manage their clients' online reputation by monitoring social media and other online channels for mentions of the brand or key executives. This technology can quickly flag negative comments or reviews and provide insights into sentiment and key topics.’’

3. Crisis management

In a similar vein to the points above, ChatGPT said that its ability to quickly scan and monitor media trends can support comms professionals with managing a crisis. ’By monitoring social media and news sources, generative AI can assist PR teams in identifying emerging issues and responding proactively to mitigate damage to the brand's reputation,’’ it wrote.

4. Content creation

Generative AI also has the ability to support with content creation by ‘’quickly generating press releases, blog posts, and social media updates, freeing up PR teams to focus on higher-level strategy and relationship-building activities.’’

Interestingly, ChatGPT revealed that, on its own, generative AI cannot replace the valuable time and effort communications professionals spend on strategy, planning, pitching and relationship building.  Additionally, while it can create content quickly, the content is not necessarily better in quality than what would be produced by an experienced comms professional.

This technology has the potential to enable teams to do their jobs faster and more effectively by drawing on data that already exists to help reduce manual processes. It’s clear that there is still much more on the horizon for generative AI and how it will change daily operations. For now, it appears that it will be an innovative way to help teams go above and beyond for clients, allowing them to focus the majority of their time on the aspects of our jobs that are most valuable – devising new and creative campaigns, as well as producing original, thought-provoking content that makes an impact.   

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