A question I often get asked by new and existing clients is what to do if they are ‘frittered’ i.e - some random sets-up a Twitter page, fraudulently using a company name/logo to tweet people. Speaking from personal experience - yup, Firefly was frittered - you’re well within your rights to do something about it. As a backstory, someone ‘pretended’ to be an official Firefly tweeter, complete with our logo etc. We never knew who it was. Should we have been livid? No! We were complimented. We’ve got our profile back now and can only outspeak any impersonator. This mashable article is a good read on the subject - http://mashable.com/2009/06/11/twitter-verified-accounts-2/