Is it too late now to say sorry?

Is it too late now to say sorry?

Firefly HQ

Firefly HQ

According to the British stereotype, ‘sorry’ is our favourite word, but it seems that when it comes to British transport we really do have a lot to apologise for.

Squeezing into already overflowing carriages, delays, cancellations, strikes – this has just become part of our daily lives, leaving home far earlier in the morning to compensate for the almost inevitable chaotic commute.  Something us Fireflies have become all too familiar with.

One commuter, though, thought enough was enough. Omid Kashan from Manchester has created “Sorry for the inconvenience,” a website which records every time a transport provider apologises on Twitter.

Trains, planes, trams, underground - every operator’s Twitter account is tracked in real-time. No prizes for guessing who came out as the top apologiser. Yes, that’s right, surely beating Justin Bieber himself, Southern Rail is logged saying ‘sorry’ 38,000 times.

We have been enjoying some of the more outlandish and amusing complaints and sassy operator replies (Note – maybe don’t make your brand-new intern manage your Twitter complaints). We do hope though, that Omid’s website will ensure all these apologies will not just be empty words.

In the meantime, contrary to Elton John’s claims, sorry certainly doesn’t seem to be the hardest word.

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