Innovation. The introduction of something new and a word we hear about all the time in the creative industry. It can be crucial to the initial and continuing success of a business, but also crippling if you don’t commit to it and give consumers exactly what they want.

Customer service is often considered to be the key to a brand’s reputation, but part of keeping the customer happy and loyal, is to bring something new and exciting to keep them engaged. And that’s where individuality and innovation come in, because people will get bored easily. Remember how popular HQ Trivia was only a few months back? Now, the novelty of potentially winning £500 at 3pm and 9pm everyday has worn off, so people simply aren’t bothered by it anymore. Consumers are more intrigued by the concept of HQ Trivia, rather than the brand itself and frankly, the game became more of a trend than a sustainable brand.

A recent study revealed that UK CMOs are almost half as likely to see innovation as the primary role of the marketing function as their US counterparts – only 25% of UK marketers identify “leading disruptive innovation” as a core functional priority. Surprising, since you only need to Google “innovation” to see all the articles that express the importance of innovation in business. So, why are marketers so resistant to prioritise it?

Engaging with the right crowd

Understanding exactly what consumers want when it comes to new innovations can be tough, especially when there are so many other brands competing for the same crowds, and it can seem difficult to get noticed by anyone. In recent years, brands have attempted to create new marketing techniques, particularly on social media, to try and break through the noise. But some of these actually have a very minimal effect on the relationship between the brand and consumer.

Awareness day campaigns are obvious examples of this. “National Avocado Day”, “International Sloth Day” or “Bring a Potato to Work Day” are just a few of the many examples of this kind of activity that are constantly popping up and trending on social media. And brands are quick to seize the opportunity to create extravagant campaigns, even if the topic has no correlation with their brand. But because it’s trending and popular, they want to be in on it. Whilst some brands are capable of pulling something off – like Aperol giving out free Aperol spritz on National Prosecco Day (yes please!) – for others, the buzz and engagement only really lasts for the day, so is it really worth it?

Similarly, brands who jump on the clickbait-, relatable-type Facebook posts, like the “Tag your friend so that they have to look at this pickle” or “Share if you think XYZ” posts, among others, will only ever get lots of likes, shares and comments on that post and that tends to be where the engagement with the user stops. Consumers are only liking, sharing and commenting because they can relate to the content, not because they want to engage with the brand. Converting leads is said to be a top priority for 70% of marketers, but jumping on social media trends won’t always deliver the best ROI.

Perceptions of innovation

Churning out new products or coming up with big, extravagant marketing campaigns is what most people expect when they think of innovation, and what brands think will gain them more customers. But innovation doesn’t have to be as big as that. In fact, small, more focused approaches to innovation can be more beneficial to the brand. Micro influencers, for example, are more focused than a huge, celebrity influencer because they have followers who are genuinely interested in the content that they post.

Likewise, engaging with consumers in a way that’s meaningful will be much more valuable for your brand in the long-term. Challenger bank, Monzo, has a community forum where its users can chat to each other about Monzo products and interact with a team of Monzo employees to discuss new ideas. It allows Monzo to properly listen to what their customers are thinking, and the customers really feel like they are part of the Monzo brand.

Jumping on the bandwagon of novelty marketing trends is easily done, especially when you see every other brand taking part. But it’s important to stay in-line with business values, making sure the customer is front of mind and asking yourself “will this really benefit my business and gain me loyal customers?”

Every brand has something unique and interesting which makes them who they are – otherwise they wouldn’t be a brand. Finding what makes a brand unique and exploiting that, instead of jumping onto current, popular trends, will be much more valuable in the long run – just because everyone might be talking about one thing one day, doesn’t mean they’ll be talking about it the next.

He aims, he sends and the e-mail bounces straight back.

Despite frequent exclamations that “E-mail is dead!”, it is truly alive and kicking and still the primary, and sometimes preferred, means of communication for most.

But what if you don’t have the right email address?

We first attempt to decipher the company email pattern, hoping that the standard will reap the intended result. Even if the email doesn’t bounce back into your inbox, can you ever be certain that it truly did get sent and to the right person in the company? It is quite probable there is more than one John Smith in the business. So, as with many other problems, we then turn to Google. Hours of mind-numbing searching, preventing you from working on other important tasks, and potentially leaving you nothing to show for your efforts.

This is where Email Hunter hopes to come in. The free tool aims to unearth those important and difficult to find e-mail addresses from the internet. Simply entering the company domain or even just the company’s name reveals all employee email addresses listed on the web – hopefully exposing the company’s email pattern. This can all be filtered down to people’s specific emails by adding the target’s first and last name.

Worried that you may have noted down the wrong address?  The most useful aspect of the tool is the Email Verifier which checks the validity of the email source and its deliverability. Making sure that when you do shoot out that important email, you hit the bullseye.

Even with the right email address, this cannot guarantee total success. This tool will only help to reach some of those targets we deemed out of arm’s length, some simply are untraceable. It certainly cannot ensure that emails will actually be opened and acted upon. That is up to you. At least, though, Email Hunter can ease the hassle and give you more time to work on that.

We have already spoken about changing data protection laws (most importantly, GDPR) and this may have a significant impact about how the data from Email Hunter can be used. Just in case, better get on the hunt soon!



With the amount of online content and social media in our everyday lifestyle, it’s no surprise that digital PR campaigns are now an important staple in modern PR and advertising.

Give as you Live wanted a stronger social presence and to reach a younger audience that likes to shop, and Firefly advised collaborating with a fashion YouTube vlogger. While traditional media is still valuable, YouTuber popularity is growing fast, and would provide access to a younger audience as well as an authentic assessment of Give as you Live and how they see it in their everyday lives. youtubecomments

Firefly created a campaign plan, including researching the right talent, reaching out and securing a YouTuber within the allocated budget, and working with the vlogger to create a video that maintained their style while weaving in Give as you Live in a way that would resonate with their viewers.

Following the structure of her classic videos, Amy Valentine produced a haul video about products she purchased through Give as you Live. Viewed more than 5,600 times in one week, Amy’s video helped Give as you Live reach self proclaimed shop-a-holics, drove traffic and sign-ups on its website, and increased its social profile thanks to Amy’s mentions.

This is the second in a two part series, where I provide tips on how to get the most out of a PR video interview. My background is teaching video skills to would-be journalists and bloggers in Vietnam. What I learnt there translates beautifully to the UK – after all, the art of communication is not limited by geography or language.

Last week I looked at interviewing skills, but this week is all about the filming component – an aspect that can make or break the success of your video interviews.

Part Two: Filming  

The ability to interview and film like a journalist (or as close as you can) is becoming an increasingly important part of our business.

While interviewing is not too hard of a skill to pick up for PRs, learning the ins and outs of a video camera can be a little more painstaking. Here’s how we prepare for and complete our filming on the day:

1. Make sure you’re prepared

Before you go to do any kind of video interview, you need to make sure all your equipment is ready. Have you charged all the batteries? Do you have spare batteries? Do you have SD cards with plentiful space with you? Do you have lighting capabilities? Do you have several places to back up your files once you’ve finished filming?

These are must-have elements of the preparation process. If you answer “no” to any of these, you’re planning for disaster. There is nothing more embarrassing than realising you’ve forgotten something or haven’t got enough battery in front of your talent. Create an inventory checklist of what you need to do, and go through it one to two days before your scheduled interview.

2. Choose your background wisely

Ideally you’ll be filming in a location that gives context to your interview and your talent will be dressed accordingly – for example, a doctor dressed in scrubs with a background that looks like a hospital or GP’s office.

This can be challenging if your client can’t elaborate on what your location will look like in advance or if you know you’ll be in a dull setting, but do your best to dress the background appropriately and bring props if necessary.

Regardless, ensure there’s nothing distracting happening in the background of your picture, such as extra people, signs with text, and bright objects (or inappropriate content!). Likewise, avoid filming in front of things that may look like they’re protruding from the talent’s head or body, such as trees or poles.

3. Set up the correct eyeline

interviewtriangleSet up an interview in a (right-angle) triangle. Your interviewee should be positioned in a straight line from the camera lens, while your interviewer stands slightly to the side of the camera. This will ensure your talent is looking at a slight diagonal to your interviewer without looking too front-on or side-on.

We like to remind the talent to maintain eye contact with the interviewer for the duration of the interview too, so that they don’t get nervous and look down the middle of the camera. If you’re the interviewer, also do your best to be at the same eye level as the talent, so the talent doesn’t appear to be looking up or down at you in the footage.

4. Get some support

Use a tripod wherever possible and ensure it is set at a height at the eye level of the talent. There is nothing worse than shaky footage!

If you’re stuck without one, try to find a solid wall or post to lean against and clamp your elbows together to help reduce the shakes while you film.

If there’s nothing to lean on, crouch in on yourself as much as possible. Keep your elbows locked, bend your knees, and rock in gentle, small, and very slow side to side motions as you film so any shakes are controlled. It sounds ridiculous, but it works!

5. Can you hear me?

Always monitor the audio as you film with a pair of headphones to ensure it’s clear throughout. Ideally your talent should be speaking at -6dB (not over -3dB) – you will usually be able to check this level is being met on the visual display – at their usual talking volume to get the best results.

Keep your microphone as close as possible to the talent without obstructing the visual, and take care to ensure the talent removes anything that may jewellery ‘jingle’ in the microphone, such as necklaces, bracelets, or watches.

Have them say a few lines before you start filming to ensure everything sounds correct and that they’re sounding clear. We often ask clients to introduce themselves to the camera with their name and title – this comes in handy in editing too if you need to confirm surnames or positions for title slides.

6. Frame the shot

videointerviewspictureA well-framed shot is essential for video interviews. Generally for an interview, a medium-to-close shot of the subject is good, but ensure you aren’t cutting them off at the elbows or the tops of their shoulders.

Another important part of framing is the looking space. If your interviewee is looking to the left at your interviewer, ensure there’s background showing to their left of the frame and vice versa. You don’t want your talent to look like they’re too centred or as though they’re staring into the edge of the shot. Similarly, ensure you leave a small amount of space above their head and to the side of their body that’s not on the looking space side.

7. See the light

This is where things get a bit more technical. The best way to ensure a perfectly lit video interview is to use natural light wherever possible. If you’re outdoors, stick to the shade (but ensure no harsh shadows are falling across the talent); if you’re inside try to make sure the talent is near a window and the light falls on their face and shoulders (there’ll be a shadow if they have their back to it). If the light is falling strongly to one side of their face, you may need to use a prop light to balance the unlit side and ensure they aren’t too shadowed.

Before filming, check if your camera has a button or dial called ‘zebra’. This will bring up moving, zebra-stripe like lines on the footage to show how exposed your footage is. Turn the zebra stripes to their lowest point (the shot may go dark), and slowly bring them back up until the stripes are just falling onto the talent’s face. Your shot should now be well exposed.

If there’s no natural light or you can’t bring in your own lighting, look for a setting on your camera titled ‘gain’. Set this to low, or L, and see how the shot looks. Ideally you will be able to keep the setting on low, but you can increase it to medium, or M, if it’s too dark. However, the more you increase your gain the grainier your footage will get – this is particularly bad if you’re going to display your video on a large screen. The lower the better!

8. And a few extra considerations

Having gone through these, you should be safe to film. But there’s a few more things to ensure you’ve done before you wrap it up. If you’re going to be editing your interview to include the questions being spoken from the interviewer, set up your camera after the interview so it faces the interviewer and film them re-asking the questions. You’ll also need to film the interviewer’s reaction-shots of them nodding, laughing and so on. You never know what you’ll need in editing!

Similarly, if it’s a long interview you may like to include other footage of the interviewee doing something that relates to their answers – called overlay – to keep the visuals interesting. The more footage and angles you can get, the easier the editing process will be.

Wrap it up

At the end of the process, it’s better to end up with too much footage than too little, and the more you can get right before the editing process starts the easier it will be to create polished video interviews. Don’t rely on post-production – always fix everything you can while filming. Good luck!

Go back to Part One: Interviewing.

In the first of a two part series, I’ll be providing tips about how to get the most out of a PR video interview. My background is teaching video skills to would-be journalists and bloggers in Vietnam. What I learnt there translates beautifully to the UK – after all, the art of communication is not limited by geography or language.

Part One: Interview technique


PR agencies can do more than just write a press release or blog post – video is really coming to the fore, both for B2B and B2C communications.

I’m not talking here about full-blown, high budget video production. Rather, the video work we do for our clients is designed to support their marketing activities – for example, video interviews with executives on topical issues, vox pops to support campaigns, or shots from an event our client is attending.

Even before you start to shoot, it’s important to have a sound knowledge of interview techniques.  Here is how we approach video interviews for our clients:

1. Prepare, but don’t be a slave to a script

Draft out a list of questions, but keep it flexible. To get the best out of spokespeople – your ‘talent’ – they must stay relaxed and be able to express themselves in their own words. Also, depending on the responses, it’s sometimes necessary to deviate from the plan and go down a different line of questioning in order to get the best answers.

Our approach is to start a dialogue with the interviewee before the camera starts rolling so that they relax, whilst ensuring their attention stays on us, not the camera lens! There are times where a piece to camera is appropriate, but it’s a harder skill to master and most of the time focusing on the interviewer is easier for the talent.

2. Answer the question with a question

We also encourage the answers to be in full sentences – for example, if we ask “what’s your opinion about PR evaluation?” They say: “My opinion on PR evaluation is that most agencies don’t understand it,” not “Most agencies don’t understand it.” This means that you can better pull out sound bites in the editing process.

3. Listen carefully

It sounds obvious, but really listening to answers can make or break video interviews. We never want to end up in the editing process realising that the interviewee could have expanded on an important topic or could have explained something complex more thoroughly.

Similarly, we ensure that the interviewee speaks more broadly than what we ask – they may add something we’ve not considered. At its simplest, we end the interview by asking “is there anything else you would like to say?”

As a public relations consultant it’s your job to ensure the video stays on message, so if you’re interviewing your own client or colleague, you’ve got a role to play here. Make sure you have your PR messaging sheet on hand and that you’re familiar with it.

Listen out for repetition or verbal tics. Often an interviewee will latch on to a phrase or term, that is repeated. It’s not noticeable in common communication, but on video it sticks out like a sore thumb.

4. Make sure your talent is passionate

As an interviewer and director, your role is to ensure that your talent looks and sounds as good as possible on screen. Most interviewees are too busy thinking about their answers to consider how it comes across.

Encourage your talent to ‘dial up’ their energy levels. Show them what you mean – often it’s important to make the case that no matter how ‘silly’ it feels being extra energetic in the moment, it won’t look over-the-top on camera.

Get them to talk about people they respect most on TV. Chances are it’s because of their passion for the subject. Another technique is to get them to talk about something they have a strong interest in, then dive back into the interview and see the enthusiasm levels maintained.

5. Ensure the answers are clear and ‘waffle-free’

We sometimes find ourselves with an interviewee who is already particularly passionate about a topic. This is fantastic for the energy but it can also mean you get a lot of waffling. In these cases we listen to the answer in the first take, suggest the key points and retake until we have something succinct and punchy. Likewise, if the interviewee sniffs, coughs, sneezes, or another loud noise interrupts their answer, we simply redo the question. The result: neat, clear answers that make the editing process much easier.

The most important thing we strive for in the process of video interviews is getting it right first time. Messaging, particularly for client marketing material, needs to be on point and any mistakes in wording can’t be fixed in post-production editing. That said, while good interview technique is essential in producing a client-worthy result, the technical ability to frame a shot and film it properly is just as essential.

Stay tuned for our next blog post in this series – Part Two: Filming.


Taylor Swift is undoubtedly the ‘it’ girl of the moment, and while her catchy pop tracks can get even the most cynical hipsters toe-tapping, more often than not it’s her fan base that are pushing her cause more than any PR team.

Case in point – the social media uproar that is #Tay4Hottest100. For those unfamiliar with this hashtag (it started in Australia after all), the campaign is an attempt to get people to vote for Taylor’s popular song ‘Shake it Off’ to make it number one on the triple j Hottest 100 – the world’s largest music democracy that surmounts to a hugely popular Australia Day (26 January) countdown of the previous year’s 100 most popular songs.

My work here is done #Tay4Hottest100

— Tim Dunlop (@tim_dunlop) January 16, 2015

So, what’s the problem? The song was hugely popular? Well, the radio station in question – triple j – has a focus on recognising music that is generally alternative, Australian, and not necessarily well known to the masses (so definitely not Taylor Swift). However, creative and sneaky Taylor Swift fans found it is possible to add songs to the voting poll instead of being stuck with triple j’s broadcasted list with the help of Buzzfeed’s Mark Di Stefano. Since then, the #Tay4Hottest100 campaign has exploded, but all the work has been done by Taylor’s fans – not her PR team or herself. So, what can the Taylor Swift effect teach us about audience engagement on social media?

Lesson One: Blank Space

It goes without saying that a social media presence is compulsory regardless of who you are and what your business does. If you’re not on social media, you’ll almost certainly be deemed irrelevant. As a business, your social media accounts are as important (if not more so) than your website. But while a presence is great – more needs to be done. Don’t treat your accounts as a blank space or one with generic content. Your posts should create a voice for your brand so that you become relatable and human – not just a robot behind a computer screen.

Lesson Two: Shake it Off

If your strategy is that described above – it’s time to shake it off. Be more engaging! Don’t be afraid to engage on a personal level with people talking to your brand or those having discussions on topics that are relevant to your brand. It’s all very well to push out content aimed at your ‘target audience’, but how do you know your target audience is who’s actually following you? Seek them out, show them that you care and hear what they’re saying, and use the feedback to tailor (pun-intended) your social strategy accordingly. Taylor Swift’s success is entirely in her personal engagement with fans, particularly on Instagram, Tumblr and Twitter – and she’s not afraid to be extreme. At Christmas she surprised some of her most dedicated Tumblr fans with personalised Christmas gifts. She learnt about those fans from their social media accounts to decide what to buy them and send to their homes – you can tell by their reactions they won’t be abandoning her any time soon.

I experienced so many moments of true love this year, and all of them were with you. Here’s to more magic in 2015.

— Taylor Swift (@taylorswift13) December 31, 2014

Lesson Three: Everything has Changed

When you can start interacting with your audience you’ll see with time that everything has changed. You know them better, you can sharpen your content postings because you KNOW what draws results, and eventually you may find you have your own brand ambassadors (like Taylor’s) who are pushing your cause for you.

That’s not to say it works for everyone – no social media strategy is fool proof, but it’s certainly worth trying and doesn’t go unnoticed. Taylor showed her fans she was listening back in September by bringing a Tumblr post to reality with the “no it’s Becky” t-shirt – naturally, Twitter all but exploded.

Lesson Four: Love Story

In a perfect world, this is your social media love story. It’s a slow-burn brand-building exercise that, with the correct execution, can take a lot of hard work out of your day. It’s certainly easy to see how having supporters or customers of your brand’s endorsements will be more successful than your own – they’re more trustworthy!

I can’t thank you enough for making 1989 the best selling album of 2014. NOW LETS GO CELEBRATE! See you on ABC @OfficialNYRE tonight!

— Taylor Swift (@taylorswift13) December 31, 2014

Lesson Five: Bad Blood

That said, you can do everything perfectly but the haters are still gonna hate, hate, hate. The key thing with audience engagement is not to hijack issues that will damage your cause. For instance, you may jump on the back of a hashtag with some kind of relevance to your brand to try and boost engagement. This can backfire, as it did for KFC with #Tay4Hottest100, when the fast-food chain (maybe) almost ruined the campaign. That’s a fairly light example though, and these situations can be much worse – as it was recently for The Hoxton Hotel following the Charlie Hebdo attacks in Paris. Remember to be smart, and know why something it trending before you contribute to it.

As for the #Tay4Hottest100 trend – I’m an Australian who’s on board with it. I love her and the Hottest 100 – so why can’t we have both?

If, like me, you shunned staying up to watch last night’s Super Bowl in favour of a good night’s sleep,  you may well have shared my bemusement this morning upon logging into Twitter to get the low-down on the game. Expecting to see my feed dominated by commentary on the score, the players, perhaps Beyoncé’s half-time performance, it came as something of a surprise to find that most, in fact, (certainly of those whom I follow) were talking about a biscuit!

Turns out that Oreo had taken advantage of an unexpected black-out early in the third quarter of the game, tweeting an ad captioned “Power out? No problem” within the hour.


Since retweeted over 14,000 times, the post garnered Oreo instant attention across social networks, making it one of the most talked-about brands of the night. With TV ad spots during the game being sold by CBS for between about £.24 – 2.5 million, it’s almost painfully ironic (at least to other the brands competing for attention!) that, as BuzzFeed points out – “the most powerful bit of marketing during the advertising industry’s most expensive day may have been free”!

So what can be learnt from Oreo’s success?

First and foremost, it’s the perfect example of the need for rapid turnaround in order to capitalise on these sorts of opportunities. “Wow already? Well done!” says one user in response to the ad, while another refers to the ad as “Social media rapid response at its finest.”

What’s more, in a week where the use of social media for large corporations has come into question (I’m looking at you, HMV!) it’s another, extremely slick, demonstration of the power of digital when done right.

I for one am planning on staying awake next Super Bowl – if not for the sport itself, then certainly to see how others will be looking to emulate Oreo’s social success.

This post was written by Emma Brown.

The rules that once applied to journalists, now apply to us all. Well, those who tweet and/or blog and that’s most of us, right? In today’s world, where all individuals who post material online are subject to the same laws and are as legally responsible as those of professional publishers, such as newspapers or broadcasters. Ignorance is not a defence.  Swot up or risk legal action.

Here is what you need to know:

Why does it seem so strict? The law is designed to protect against the spreading of false and defamatory rumours.

The latest case in point is Sally Bercow’s tweets naming a girl in child abduction case and linking Lord McAlpine with child abuse claims. The former was because she breached the order made under section 39 of the Children and Young Persons Act 1933, banning identification of the girl.

For more guidance from media lawyers, here is a great post on The Kernel which goes into much more detail.

As the saying goes, think before you speak…tweet, blog and retweet.

 This post was written by Charlotte.

“Jitter Juice” is the slang term for coffee according to the Urban Dictionary, as too much coffee gives you the jitters, one of the downsides to a caffeine addiction.

As the world craves to be connected all the time, many people have been suffering from the jitters due to the anxiety felt when your electronic device dies and you are stranded in a deserted place where there are no power outlets – i.e. anywhere outside.

Fear not, all hope is not lost! The creative masterminds of the planet have come up with amazing ideas as to how to charge your mobile devices without needing to search high and low for a power outlet to plug your charger.

These fantastic innovations have been nicknamed “Juice Jitters

Fusing technology and fashion, arguably the two biggest influential industries today, Vodafone UK and Richard Nicoll combined their genius to produce a phone-charging handbag for the “nomophobics”, curing all the jitters out there. Oh and if you’re wondering, nomophobia is the fear of being without your mobile phone.

Swedish designer Peter Thuvander has come up with the brilliant design of a charger for your iPhone/iPod while you play yo-yo, dubbed the “iYo”.  This invention has been well received by the eco-friendly community, as it beats solar and wind powered ideas, which is essential for countries like Sweden that have dark windless winters.

The copious amounts of innovative ideas show that society today deems it essential to stay connected 24/7.  Saying “my battery died” no longer counts as a reasonable excuse.

In one sense, this is great for brands to have more touch points and opportunities to reach consumers.  That said, with this information overload, it is important to stand-out and be heard above the buzz. Enter your social media PR campaign.

Clearly the need to always be online is fast becoming an addiction for many. As the number of smartphone users continuously rises, I begin to wonder whether the addiction is to the device or the applications that run on them. From weight-loss trackers to planning your train journey, Smartphone creators and third party companies have managed to create an application for almost anything.

This has also led to a rise in mobile social media; with every social media network like Facebook and Twitter having an application, many users are able to enjoy the option of being able to update in real time.  Being able to tweet “currently at the @PRCA brand strategy event” while you’re  actually sitting at the event makes a lot more sense than waiting till you get home to log on to Twitter via your computer and tweeting it an hour later.

Did you know that…

There are more mobile phones in the UK than people

The use of wireless hotspots almost doubled in the last 12 months

45% of people use the internet on their mobile

28% of people in the UK have purchased something using their phone

There was a total of $241 billion in global mobile phone  transactions in 2011[PJS1]

52% of UK mobile phone users have a smartphone

6 million people accessed the Internet over their mobile phone for the first time in the previous 12 months

With the expansion of the online mobile world, social media is becoming a fundamental part of brand campaigns and PR strategies.

Brands must conquer the online space, especially social networks so that they stay memorable in a world where we are continuously bombarded with information.




There is no such thing as a fully online or offline world anymore. We’ve been used to broadcasting our offline life on our online platforms – classic examples including tweeting about public transport frustrations or adding a picture on Facebook of the amazing meal you’re having (I did say ‘classic’ examples, not necessarily the best). Now, clever ways of using technology is fast closing that gap, meaning our online life is increasingly appearing offline. Some of you might be saying ‘what is she on about?’, so, here are some examples:

Trend Watching recently wrote about how C&A in Brazil has included the number of Facebook ‘likes’ onto the clothes hangers. The brand’s Facebook store has its hangers update in real-time showing shoppers the popularity of the items on sale.

Another great example, and closer to home, was the London Eye Olympic Twitter positivity lightshow. Everyone was encouraged to tweet about the Olympics and depending on the sentiment at the time, the colours would change.

Third example, which was happening last week in fact, is Kellogg’s Tweet Shop. To promote its Special K Cracker Crisps, Kellogg’s opened a pop-up shop inviting customers to pay for the snacks with a tweet.

For these initiatives to work, of course, you need that great idea but, importantly, you need a thriving online presence to support whatever you’re doing offline. Had C&A not had a passionate online community, Real World Liking would not have been born!

For years now, we have been running PR programmes based on increasing and managing a brand’s online presence. For our client Give as you Live we have run several ‘Twitter parties’ to broaden out its Twitter following. Our newest recruit, Phil Szomszor, was telling me that PR’s are getting into the content creation and seeding game, citing the example of one of his agency’s former clients Virgin Money’s bank launch, where a high budget 3D building projection celebrating its new bank status was promoted by engaging with bloggers, filmed and seeded to achieve over 450,000 views.

Especially now the online world is going offline, digital campaigns should been deemed as important as the more ‘traditional’ PR campaign. As we say at Firefly, ‘we offer the perfect blend of online and offline PR’ – I say, get ready for some onffline PR.


This post was written by Charlotte.

Is it time to shape your reputation?

We operate in London, Paris and Munich, and have a network of like-minded partners across the globe.

Get in touch

Sign up to Spark, our newsletter

Receive thought pieces from our leadership team, views on the news, tool of the month and light relief for comms folk

You can unsubscribe at any time, please read our privacy policy for more information