Following on from our recent post on PR top tips, “how to reach Screenagers”, we were intrigued to learn about how fast digital maturity is catching on around the world for this group of savvy young communicators.

According to a Digital Diaries survey, by the time most kids in the west turn 11, they have already moved onto mainstream social networks like Facebook and Twitter. In Italy and Spain, digital maturity starts as young as 10 (wow), a time when many of us Fireflies remember playing ‘I Spy’ or ‘Hopscotch’!

This young and very unique generation represents a new consumer force, with their buying, spending, trendspotting and trendsetting prowess. They are the first to be fully ‘wired’, meaning they cannot be ignored anymore and need to be fully understood in order to be reached. PR consultants need to ensure that any campaigns are tailored to, and suitable for, this audience.

Young people definitely have much greater awareness of what’s going on around them now, than they did eight years ago. They’re seeing the news on their computers and cell phones. They also have the latest products, the trendiest fashions (you only had to look at the number of teenagers queuing outside H&M stores for the Versace launch recently); and now, the must-have Christmas present is the iPad.

Marketing to this generation is something to be handled with care. For one, brands need to ensure that any campaigns adhere to CIPR guidelines regarding direct communication with children. However, with this age group being as digitally savvy as they are, there is certain inevitability in them being touched by many large-scale PR or marketing campaigns. So bearing this in mind, here are our tips on how to do it properly:

• Children typically have short attention spans and are drawn to new things. Make sure any campaigns are kept short and sweet, and easily formatted for smartphones, social media and online usage.
• Children love to spread news. This is a huge area to tap into. Kids are obsessed with coolness, new things and forwarding messages. Brands can engage kids through social networking, virals, videos, competitions and forward-to-a-friend options.
• Children are the biggest buyers of music. Where relevant, brands can incorporate music-related marketing. For instance, an online screening of a music concert or sponsorship of bands will appeal to this generation.
• Avoid obvious marketing: this is a clever group of consumers who don’t want to be overtly targeted, but are happy to pick and choose the information they receive. For instance, they don’t want to be bombarded with information, but are interested in hearing what a brand is up to. Make sure all communication is consistent and up-to-date.

Are you trying to reach Generation Y? Make sure you talk to us about how we can help with understanding and reaching this audience.

When a PR crisis looms, it can be quite a scary and spooky time for all. Here are a few pointers of what not to do when you find yourself in that situation.

The zombie – being slow off the mark
As soon as you are made aware of a potential crisis, begin planning straight away. There’s no use waiting until it’s public or you’ll be on the back foot. Every crisis is different so it is important to give yourself enough time to devise the best possible strategy. Are you in crisis mode?

1. Is the effect minimal if no action were taken?
2. Can it be contained internally?
3. Will it affect reputation and profits?
4. Is it out in the media already?
5. Could it undermine day-to-day performance or value of the company?

If it’s yes to 3, 4, or 5 – it’s a crisis!

The bat – hiding in the dark
Don’t just hide thinking it will all go away, in a lot of cases this will make it worse. Keeping an ear to the ground and monitoring the media is essential. Take a moment to analyse the situation, look at your options, think of all possible action you could take – and the repercussions of each for your stakeholders – and devise a plan of action. Tell it all, tell it fast and tell it now is the holy mantra against all evil crisis matters.

The gravediggers – digging yourself a hole with the media
Don’t treat the media like an enemy by telling them you won’t talk to them again. Bad mouthing them in public is also a bad idea. In the short term you get an angry reporter, in the long term you’ll have jeopardised a potentially important relationship. Continue to conduct yourself in a calm and professional way putting aside your emotional reaction to the situation. This way you are more likely to better manage the situation.

The hocus pocus – speaking a language no-one understands
React in plain English, using jargon and acronyms will just confuse people further. Ensure you are prepared with agreed language and messages to go out with, keeping your communications succinct and consistent. Effectively handled, this will reassures investors, employees and other stakeholders that the situation is in hand.

This post was written by Charlotte.