Customer Storytelling Service

A happy customer is such an incredible asset

Are you using all this positive sentiment to help shape your organisation’s reputation? So much can be done to amplify and spread the word of your delighted customers – here are the services that can help.



Customer newsletters

Content for customer portal

Internal ABM content


Customer events


User groups

Change management

Speaker programme

Awards programme

Crisis management

Inspiration from others

More reading

The Firefly Guide to Shaping Your Reputation

How has Firefly changed? This page explains what's new and what this means.

Find out more

Is it time to shape your reputation?

We operate in London, Paris and Munich, and have a network of like-minded partners across the globe.

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